Privacy Policy for Grok Video

Last updated: July 19, 2026

Introduction

Welcome to Grok Video, an AI-powered platform for image and video generation. At Grok Video, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using Grok Video:

1. Account Information

   • What We Collect: This includes your name, email address, username, and any other information you provide when creating an account.
   • Purpose: To manage your account, provide personalized services, and offer customer support.

2. Content Generation Data

   • What We Collect: Input prompts, uploaded images, generation parameters, and metadata about generated content.
   • Purpose: To process your requests, troubleshoot generation failures, and maintain your generation history.

3. Usage Analytics

   • What We Collect: Information about how you use Grok Video, including features accessed, generation frequency, and model preferences.
   • Purpose: To understand product usage, monitor service reliability, and improve the user experience.

4. Device and Request Information

   • What We Collect: IP address, browser type, device type, operating system, and security-related request metadata made available by our hosting and authentication services.
   • Purpose: To maintain security, prevent abuse, troubleshoot errors, and optimize the service for different devices.

5. Cookies and Tracking

   • What We Collect: Small data files placed on your device that help us track user preferences and session information.
   • Purpose: To enhance the functionality of our services and maintain your login session.

6. Payment and Credit Information

   • What We Collect: Transaction history, credit balance, and usage records (payment card details are securely processed by our payment partners).
   • Purpose: To manage your credit balance, process purchases, and provide usage reports.

How We Use Your Information

We use the collected information to:

• Provide and improve our AI image and video generation services
• Process your generation requests and deliver results
• Manage your account and credit balance
• Send you important service updates and notifications
• Analyze platform usage to improve service reliability and user experience
• Prevent fraud and enforce our terms of service
• Comply with legal obligations

Data Storage and Security

We take the security of your personal information seriously. Grok Video uses HTTPS for browser and API traffic, authentication controls for account access, and private application routes for account, payment, credit, and generation history data.

Account, credit, payment, and generation task records are stored in Cloudflare D1. Uploaded reference images and completed generated files may be stored in Cloudflare R2 so signed-in users can view their private generation history and download results. Access to these systems is limited to the service components and operational roles that need it.

While we implement robust security measures, no internet transmission is completely secure. We cannot guarantee absolute security but commit to protecting your data to the best of our ability.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in these circumstances:

• Service Providers: With trusted partners who help us operate our platform (e.g., AI model providers, cloud storage, payment processors)
• Legal Requirements: To comply with legal obligations or respond to lawful requests
• Safety: To protect the rights, property, or safety of Grok Video, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Aggregated Data: We may share anonymized, aggregated data for research or marketing purposes

Your Rights and Choices

You have the right to:

• Access your personal information and generation history
• Update or correct your account data
• Request deletion of your account and associated data, subject to legal and transaction-record requirements
• Download your generated content
• View your credit usage history
• Opt-out of marketing communications
• Control cookie preferences

To exercise these rights, contact us at support@grokvideo.app.

Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide our services
• Required by law or legitimate business purposes

When you request account deletion, we review account, generated content, payment, security, and support records and remove or retain them according to operational and legal requirements. Aggregated analytics that no longer identifies you may be retained.

Children's Privacy

Grok Video is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such data, we will promptly delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own when our infrastructure and service providers process a request. Those providers handle data under their own service and privacy terms.

AI Processing Provider

We use KIE to process the current image and video generation workflows. When you generate content:

• Your prompt, selected settings, and uploaded reference image URL may be sent to KIE for processing
• KIE processes that data according to its own privacy and service terms
• We do not intentionally send your Grok Video account password or payment card details to KIE

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Continuing to use our services after changes indicates acceptance of the updated policy.

Related Policies

Please also review our Terms of Service and Refund Policy.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Grok Video Support
Website: grokvideo.app
Email: support@grokvideo.app

By using Grok Video, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your AI content generation needs!