Refund Policy

Last updated: September 3, 2026

Overview

This Refund Policy explains how Grok Video handles payments for subscriptions, permanent credit packages, and related services.

Credit Purchases

Grok Video operates on a prepaid credit system. Subscription credits are issued on the schedule shown at checkout, while permanent credit packs are added after successful payment.

• Credits are digital goods delivered immediately after successful payment.
• Subscription credits expire after the paid subscription period ends; permanent pack credits do not expire.
• A refund request must be submitted within 7 calendar days. No more than 10% of delivered credits may have been used, and an approved refund may be reduced in proportion to delivered or consumed service.

Pricing and Billing

• Current monthly, annual, and permanent-pack prices are displayed on the pricing page and confirmed at checkout.
• All prices are charged in USD unless otherwise specified.

We reserve the right to update pricing with advance notice, as described in our Terms of Service.

Exceptions

If you believe you were charged incorrectly, charged more than once for the same order, or experienced a billing error caused by our payment flow, contact us and we will review the transaction.

Confirmed generation failures, timeouts, safety rejections without output, and internal errors are eligible for automatic credit restoration. Credit restoration is separate from a cash refund. Requests outside the 7-day window or after more than 10% of delivered credits have been used are normally ineligible, except where applicable law requires otherwise.

Contact

For billing questions, contact support@grokvideo.app.

Please also review our Terms of Service and Privacy Policy.